Privacy Policy chage88 — Your Data Protection
chage88 takes seriously the trust you place in us when you register and play on our platform. This Privacy Policy explains clearly how we manage, protect and respect the personal information of every Malaysian player who uses our services.
Why Your Data Is Safe with chage88
We have built a multi-layered data protection system so that every piece of information you share remains confidential and secure from start to finish.
Industry-Grade Encryption
All personal data and financial transactions are processed through 256-bit SSL/TLS encryption protocols. This is the same standard used by banking institutions, ensuring no third party can intercept your information while it is being transmitted.
Strict Data Access Controls
Only staff with specific authorisation who have completed compliance training are permitted to access user data. Every access is logged and continuously monitored to detect any suspicious activity.
No Data Sales
chage88 does not sell, rent or transfer your personal information to any third party for marketing or commercial purposes. Your data is not a commodity — we use it solely to maintain and improve our services to you.
Secure Identity Verification
The KYC (Know Your Customer) verification process is carried out using secure protocols. Documents such as MyKad are submitted through encrypted channels and stored in an environment that meets international standards.
Communication Preference Controls
You can manage your communication preferences at any time. If you do not wish to receive promotional emails or notifications, you have the right to unsubscribe easily through your account settings.
International Licence Compliance
chage88 operates under international licensing that imposes strict data protection requirements. The licensing authorities conduct regular audits to ensure our platform consistently follows the prescribed data management procedures.
Terms for the Protection of Personal Information
Please read the following sections carefully. By using the chage88 platform, you are considered to have understood and agreed to this policy.
Scope and Application of This Policy
This Privacy Policy applies to all individuals who register an account, access the website, use the mobile application, or interact with any service provided by chage88. This document describes the types of information we collect, the purposes for collection, how it is stored, and the rights you hold in relation to your personal data.
This policy applies to all usage sessions, including new account registration, gaming activity, financial transactions, customer support sessions, and any communication that takes place between you and chage88. Continued use of this platform following any amendment to this policy means you accept the latest updated version.
Information We Collect
chage88 collects personal information that is necessary to provide a secure, responsible and quality service. This information is divided into several categories:
Account Registration Information:
- Full name as shown on MyKad or official identification document
- Date of birth for age verification purposes (21 years and above)
- Active email address and mobile phone number
- Username and password chosen during registration
- E-wallet account number (Touch 'n Go, Boost, ShopeePay) or bank account for deposit and withdrawal transactions
Identity Verification Information (KYC):
- Copy of valid MyKad or passport
- Proof of current address such as a utility bill or bank statement
- Additional information requested by our compliance team if required
Usage and Technical Information:
- IP address, device type, operating system and web browser
- Gaming activity logs and transaction history
- Cookies and session data that support website functionality
- General geolocation information for regional compliance purposes
Purpose of Information Use
Every piece of information we collect is used for specific purposes that align with the operational needs of the chage88 platform. We do not use it beyond the scope defined below:
- To verify player identity and meet anti-money laundering (AML) legal compliance requirements
- To process deposits via Touch 'n Go eWallet, DuitNow, FPX, Boost, ShopeePay and cryptocurrency (USDT, BTC, ETH), and to manage withdrawals within 15 minutes to 2 hours
- To provide 24/7 customer support via live chat and email in Malay and English
- To detect and prevent fraud, account misuse and suspicious activity
- To analyse usage patterns in order to improve the overall player experience
- To send notifications relating to bonuses, promotions and relevant service updates
- To fulfil reporting obligations to international licensing authorities
Sharing and Disclosure of Information
chage88 does not disclose your personal information to third parties except in the following circumstances, which are necessary for service operations:
Technical Service Providers: Hosting infrastructure providers, payment processors and gaming platforms that work with us are bound by strict confidentiality agreements. They are only permitted to process data in accordance with chage88's instructions and may not use it for any other purpose.
Legal Obligations: We may be required to disclose information to the relevant authorities where there is a valid court order, a financial crime investigation, or an official request from our licensing regulatory body.
Fraud Prevention: In situations where there are strong indications of fraud or money laundering, we reserve the right to share relevant information with the responsible authorities.
Data Retention Period
Your personal information is retained for as long as your account is active or as long as it is needed to provide services. Following account closure, we will retain certain records in accordance with applicable legal and licensing requirements, typically for the period stipulated by the relevant regulatory body.
Once the mandatory retention period ends, your data will be securely deleted or anonymised using procedures that ensure it cannot be recovered or re-identified. Financial transaction logs are retained for longer than general profile information due to audit and financial compliance requirements.
Use of Cookies and Tracking Technologies
chage88 uses cookies and equivalent tracking technologies to improve your experience on our platform. There are several types of cookies we use:
- Essential Cookies: Required for basic website functions such as login sessions and security. Without these cookies, the platform cannot function properly.
- Functional Cookies: Store your preferences such as interface language and display settings so you do not need to reconfigure them each time.
- Analytical Cookies: Help us understand how users interact with the platform for improvement purposes. This data is collected in aggregate and does not identify individuals.
You can manage cookie settings through your web browser. However, please note that disabling essential cookies may affect certain functions of the chage88 platform.
Amendments to the Privacy Policy
chage88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data management practices, legal requirements, or service improvements. Any material amendments will be communicated to registered players via email or in-platform notification at least seven days before they take effect.
The "Updated" date shown at the top of this page indicates when this policy was last reviewed. We encourage you to revisit this page periodically to ensure you are always aware of how your information is managed.
How to Contact Us
If you have any questions, concerns or wish to submit a request relating to your personal data, the chage88 team is ready to assist you through the following channels:
- Live chat available 24 hours a day, 7 days a week in Malay and English
- Email our privacy team at:
We are committed to responding to every privacy-related enquiry with seriousness and professionalism. Our support team is trained to handle matters involving personal data with full confidentiality.
Your Personal Rights as a chage88 User
As a registered player, you have protected rights regarding the personal information you provide to us.
Right of Access
You have the right to request a copy of the personal information we hold about your account at any time.
Right of Rectification
If any of your information is inaccurate or out of date, you may request that we make corrections promptly.
Right of Erasure
In certain circumstances, you may request the deletion of your personal data subject to applicable legal obligations.
Right to Object
You may object to the processing of your data for direct marketing purposes and we will stop it immediately.
Right to Restriction
You may request a restriction on the processing of your information while a dispute or review is ongoing.
Right to Data Portability
You have the right to receive your personal data in a machine-readable format for transfer to another party if needed.
Withdraw Consent
If data processing is based on your consent, you may withdraw that consent at any time without affecting any previous activity.
Submit a Complaint
If you feel your privacy rights have been violated, you have the right to submit a complaint to us or to the relevant regulatory authority.
Join chage88 with Full Confidence
Your privacy is our priority. Enjoy slots, live casino, and sports betting in a safe, secure, and responsible environment — for Malaysian players aged 21 and above.